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【NOTICE】When entering or updating date information such as your date of birth for check-in preparation, the app may unexpectedly close.
  • Ａ.
    There is a bug in the latest version (iOS17.4.1) where the app crashes when trying to input a date. We are currently working on fixing the issue, but until the updated version is released, please use the website instead of the app to update the date when preparing for check-in, etc.
    Website: https://nec-smoothci.com/sci/login.html
    If you are unable to copy the URL, please search for "Smooth check in" in a search engine and access the website from the relevant page. (2024/4/25)
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The authentication number notification email is garbled.
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    Mail may be garbled when used under the following conditions. Please receive it with another email application or try another email address.
    ・It is set to receive with the message app
    ・I use an email forwarding service
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The booked hotel does not appear in the booking list.
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    Search for reservations by entering the hotel name and reservation number from “Find Reservations Available for Check-in”.
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In the search for reservations screen, the hotel you have booked does not appear in the hotel name selection field.
  • Ａ.
    The only hotels with Smooth check-in currently available are those that appear in the hotel name selection field.
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What is the reservation number?
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    The reservation number, reception number, etc. issued at the time of reservation on the reservation site. In addition to numbers, letters may be included.
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Reservation does not appear even after searching.
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    Reservations can be made up to 3 days in advance from the day of check-in. Please search again 3 days before the reservation date.

    In case your information cannot be searched three days before the date of your reservation, please verify the following:
    ・ Is the name registered in the Smooth check-in app same as the name used to make the reservation?
    ・ Is the email address registered with Smooth check-in app same as the email address used to make the reservation?
    ・Is the entered reservation number correct?
    If all information above is correct and the hotel you reserved is still not displayed, please contact the hotel.
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What is the QR code used for?
  • Ａ.
    You can check in smoothly by displaying the QR code and holding it over the check-in terminal of the hotel where you stay.
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Is there any merit in preparing for check-in?
  • Ａ.
    If you prepare for check-in in advance, the check-in procedure at the hotel will be easier.
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Can I cancel my reservation?
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    You cannot do this from this app. Cancel the reservation from the reserved site.
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I haven't searched for a reservation, but it appears in the list.
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    When the customer information registered with the app matches the hotel reservation information in cooperation with the hotel, it is automatically displayed in the reservation list.
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How can I change my membership information?
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    From “Member Information” in the bottom menu of the screen, select “View Profile” and go to “Edit Profile”.
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If I change the model by replacing the smartphone, will the information be carried over?
  • Ａ.
    Information will be carried over. If you download the application on the smartphone after changing the model and log in, you can continue using it.
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I have registered/changed, but I have not received an email.
  • Ａ.
    Check if the setting for receiving / rejecting is made in your email settings. If set, allow reception from the domain “nec-smoothci.com”.
    After confirmation, select “Resend authentication number”.
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I received several emails notifying me of my authentication number. Which should I enter?
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    Enter the authentication number in the last received email.
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How can I unsubscribe?
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    You can unsubscribe from "Delete Account" in "App Settings" at the bottom menu of the screen.
    The account remains even if you uninstall the app. If you want to unsubscribe, please execute “Delete Account”.
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What is the OS for application?
  • Ａ.
    Supported OS
    iOS：iOS15 or more
    Android：Android12 or more
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A communication error occurs when using multiple terminals.
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    If you log in using the same e-mail address on multiple devices at the same time, only the device that logged in last is valid, and operations on other devices will result in communication errors.
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Your account has been locked.
  • Ａ.
    Please wait a moment and try again. If you don’t know your password, click “I forgot my password” to reset it.
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The push notification is not delivered.
  • Ａ.
    Open "Settings" on the terminal, and check if notifications are allowed in "Smooth check-in" notification settings.
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The password contains unsupported characters.
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    The password must be 8 digits or more characters, which can include alphanumeric characters and symbols.
    Note that the password must include at least one lowercase alphabet and one number.
    For usable symbols, see below.
    $*.[]{}()?-"!@#%&/\,><':;|_~`
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I'm not sure how to use this app.
  • Ａ.
    Please refer to an instruction video.
    https://nec-smoothci.com/lang/en/index.html
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The Privacy Policy list screen does not display the hotel you plan to stay at.
  • Ａ.
    You have already selected either "Agree" or "Do not agree." Please check the consent status for reservation information retrieval from the menu.
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Do I have to agree to the third-party provision privacy policy for all hotels?
  • Ａ.
    For all hotels, you must choose either "Agree" or "Do not agree." If this step is skipped, you will not be able to use the check-in preparation function.
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I've already agreed to the privacy policy, but the consent request screen keeps appearing repeatedly.
  • Ａ.
    If you skip selecting "Agree" or "Disagree" for each hotel, the consent request for that hotel will continue to be displayed. Please note that even if you have already responded to the privacy policies of all hotels, you will need to agree to the privacy policy again when new hotels are added or the privacy policy is updated.
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Can I change the status of a hotel that I selected "Disagree" to "Agree"?
  • Ａ.
    You can change the status of the target hotel from the "Reservation Information Retrieval Consent Status" in the menu.
    However, you cannot change it from "Agree" to "Disagree" after selecting "Agree."